Contact Us

Contact ZestBuy

Thank you for your interest in ZestBuy. We are here to help with any questions about our home furnishings and small furniture, your order, or our policies. Please find our contact information and support options below.

Customer Service Hours

Monday through Friday: 9:00 AM to 6:00 PM Central European Time (CET)
Saturday and Sunday: Closed
We respond to all inquiries within 24 business hours.

Email Support

For general questions, order assistance, returns, or warranty claims:
Email: buy@homefurnit.com

Please include your order number in the subject line if your inquiry relates to an existing order. This helps us respond faster.

Contact Form

You may also reach us by completing the form below. All fields marked with an asterisk are required.

Your Name (required)
Your Email Address (required)
Order Number (if applicable)
Subject (required)
Message (required)

After submitting the form, you will receive an automated confirmation. Our team will reply within 24 business hours.

Mailing Address

For written correspondence, legal notices, or returns (please obtain a Return Merchandise Authorization number first as described in our Return Policy):

ZestBuy LLC
321 Reno Ct
Lexington, KY 40509
United States of America

Please note that we do not accept walk-in visitors or product drop-offs without a prior return authorization.

Frequently Asked Questions

Before contacting us, you may find an answer in our policy pages:

  • Shipping Policy: Delivery times, costs, tracking, customs, and restrictions.

  • Return Policy: 30-day returns, refunds, defective items, and warranty.

  • Privacy Policy: Data collection, your rights, and cookies.

  • Terms of Service: Account, payment, and legal terms.

All policy pages are available on our website at homefurnit.com.

Wholesale and Business Inquiries

If you are interested in selling ZestBuy products or partnering with us for wholesale opportunities, please email buy@homefurnit.com with the subject line “Wholesale Inquiry”. Include your company name, location, and a brief description of your business. We will respond within 5 business days.

Press and Media Inquiries

For press kits, media interviews, or product review requests, please email buy@homefurnit.com with the subject line “Press Inquiry”.

Report a Security Issue

If you discover a security vulnerability on our website, please email us immediately at buy@homefurnit.com with the subject line “Security Report”. We take all reports seriously and will respond within 48 hours.

Social Media

We maintain official social media profiles to share product updates and home inspiration. You can find links to our profiles in the footer of our website. Direct messages on social media are not monitored for customer service. Please use email for order-related issues.

Abuse or Harassment Reporting

To report abusive behavior from another user or any content that violates our Terms of Service, please email buy@homefurnit.com with the subject line “Abuse Report”. Provide screenshots or relevant details. We will investigate and take appropriate action.

Data Protection Officer Contact

For privacy-specific requests under the General Data Protection Regulation (GDPR), including access, deletion, or data portability requests, please email buy@homefurnit.com with the subject line “Privacy Request”. We will respond within 30 days as required by law.

Confirmation of Receipt

When you email us at buy@homefurnit.com, you will receive an automated reply confirming that your message has been received. If you do not receive this confirmation within 2 hours, please check your spam folder or resend your message. Our customer service team aims to provide a substantive response within 24 business hours. During peak seasons, response times may extend to 48 business hours.

Language Support

Our customer service team communicates in English. For inquiries in other languages, we recommend using a translation service. We will respond in English to the best of our ability.

Complaints Procedure

If you are not satisfied with our response to your issue, you may escalate your complaint by emailing buy@homefurnit.com with the subject line “Complaint – Escalation”. Please include your original inquiry reference number and explain why you are dissatisfied. A senior team member will review your case and respond within 10 business days. For EU customers, you may also use the European Commission‘s Online Dispute Resolution platform at ec.europa.eu/odr.

Thank you for choosing ZestBuy

We value your trust and look forward to serving you.

ZestBuy LLC
Website: homefurnit.com
Email: buy@homefurnit.com
Address: 321 Reno Ct, Lexington, KY 40509, USA